Customer Support Center
MaxiSpin support can help with account questions, technical concerns and general feedback. If you need assistance with logging in, updating your details or checking a transaction, choose the contact method that suits you. Email is useful when you want to explain an issue in writing, while telephone support is available during the hours shown below. For partnership enquiries, use the affiliate address so your message reaches the relevant team. Please do not include your password in any message.
| Department | Contact |
|---|---|
| Customer support email for account and technical enquiries | [email protected] |
| General enquiries email for questions and feedback | [email protected] |
| Affiliate enquiries email for partnership questions | [email protected] |
| UK telephone support for account enquiries | +44 20 7946 0382 |
| Customer support working hours in UK time | Monday to Friday, 09:00-18:00 |
Support via Email
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so the team can identify your request and reply without unnecessary delays.
Contact Form
Response Time
Customer support aims to respond quickly. Most inquiries receive a reply within one business day. Simple requests via live chat or email are usually handled the same day, while investigations involving verification, payment checks, or security reviews can take longer depending on complexity. We will keep you updated and escalate urgent issues as needed.
Feedback
We welcome your feedback, suggestions, or ideas to improve the website. Tell us about games, promotions, payments, or mobile experience and our team will review every message carefully. Your input helps us prioritise updates, fix issues, and refine features. Use the in-app support or the contact form to send your thoughts. We read all responses and act on the most useful suggestions.