Terms and Conditions

This page sets out the rules that govern use of our platform and explains the agreement between us and anyone who registers an account. It explains your responsibilities as a user, what we expect from activity on the site, how promotions operate, and how we handle deposits, withdrawals and disputes. By using our services you accept these terms and any additional terms that apply to specific promotions or products.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise. You must not share login credentials, allow others to access your account, or create accounts on behalf of third parties. We may require verification documents at any time and will suspend account activity until verification is complete. We reserve the right to limit activity or close accounts where we suspect breach of these rules.

Account verification and limits

We carry out identity, address and payment checks to satisfy legal and security obligations. You agree to provide requested documents and information promptly. Account limits such as deposit, betting and withdrawal limits may apply and can be set by you in your account settings or by us for compliance and risk management reasons.

Eligibility requirements

Registration is open only to individuals who meet the minimum age and other eligibility criteria displayed on the site. You confirm you are eligible to use our services when creating an account. If we determine you are ineligible, we may close your account and return any cleared balance subject to verification and deduction for valid charges or bonuses.

Acceptable platform use

Use the site lawfully and in good faith. Prohibited conduct includes fraud, abuse, bonus manipulation, using VPNs to conceal location when restricted, or attempting to circumvent game integrity controls. We may investigate unusual activity and restrict or close accounts where misuse is suspected. You should use the responsible gambling tools available and follow any self-exclusion or time-out procedures you set.

General bonus and promotion rules

All promotions have specific terms which form part of these conditions. Eligibility, wagering requirements, maximum bet limits during bonus play and game contribution rules are set out in each offer. Only one active bonus may apply where stated; abuse of promotions may result in voiding of bonuses and winnings. Always read the promotion terms before claiming an offer.

Deposits and withdrawals

Payments are processed by third-party providers and are subject to their terms. We may require verification before processing withdrawals and may apply checks to prevent fraud and money laundering. Withdrawal times depend on the selected method and completion of verification. We may delay, reduce or refuse payments where required by law or where account activity breaches these terms.

Dispute resolution

If you have a complaint, contact our Help Centre or email [email protected] with full details. We will acknowledge and investigate complaints and aim to resolve them fairly. If a dispute cannot be resolved directly, details of any independent redress options will be provided where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or communicated to you. Continued use of the service after publication of updated terms constitutes acceptance of those changes. If you do not accept updated terms you should stop using the service and close your account in accordance with the account closure process.